Returns and Faulty Goods

Returns and Cancelling your Contract

We’ll do everything we can to make sure you get the best service possible and are confident you’ll get exactly that.

However, if you have any problems, give us a call on 0333 800 5500.

You can also cancel your purchase within 14 days of receiving your SIM.
Just give us a call to let us know and send your SIM back to us at our Freepost address:

‘Freepost Ecotricity’

Alternatively, after calling us to cancel your contract, dispose of your SIM.

For more information, have a look at the Cancelling the Services section of our terms and conditions or call us on 0333 800 5500.

We don’t charge exit fees at Ecotalk, so once you come to the end of your current rolling monthly contract, you're free to switch to another provider without penalty.

 

Faulty Goods

If your order is faulty or you received it in a damaged condition, let us know by giving us a call on 0333 800 5500 or email us at  home@ecotalk.co.uk . We'll send you a replacement as quickly as possible.

If your order was damaged on receipt, or if a fault occurs within 14 days of receiving it, we'll always replace it for you.