FAQs

Our service is carried on Britain’s best mobile network, with the widest coverage and some of the fastest data speeds. With Ecotalk you can support a Green Britain without compromising on quality of service. You can check the coverage in your area with our Network Checker. 

All our plans are on 30-day rolling contracts and there’s no charge if you switch.

We accept Apple Pay, Google Pay and credit card payments.

No. However, your contract may have exit terms. You can find out by texting INFO to 85075 to receive a text with the details, or we’ll let you know of any charges.

Yes! You can keep your number.

You’ll need to ask your current provider for a PAC or you can text the word 'PAC' to 65075 – this will be valid for 30 days.

You can submit your PAC to us when you order your SIM. Alternatively, you can call us when your SIM is active, and we can submit this for you. Give us a call Monday – Friday 8:30am – 5pm on 0333 800 5500 with your PAC and the number you’d like to keep and we’ll be happy to help

If you submitted your PAC on sign up to transfer your number, once your SIM is active, we’ll do the rest. This will take one business day to complete by 6pm.

Remember: we don’t transfer numbers at the weekend or on bank holidays. It’s usually a really quick process:

• Activate your SIM before 5.30pm Monday to Friday, your number will be transferred the next working day

• If you activate after 5.30pm Monday to Friday or any time at the weekend, your number will be transferred within two working days

Oh, absolutely. Just select this option when ordering your SIM, and give us an STAC code, which can be obtained by texting 75075. It will be valid for 30 days.

That's not our style. All our plans come with a no annual price rise guarantee. If you keep paying your monthly bill you'll continue to receive the same deal and money from your bill will go towards protecting nature in Britain.

No, Ecotalk is a SIM-only provider and we’re not in the business of selling hardware upgrades. To minimise impact on the environment, we encourage all our customers to use their smartphones for as long as possible, to use refurbished/pre-owned phones and to pass their phone on or recycle it once they’re done with it.

You’ll still be able to use your mobile, but will be charged at our standard rates – 35p for standard UK landline and mobile calls; 18p per text and 10p per MB. To find out more see our Price Guide.

All Ecotalk accounts will have a £0 credit limit at the start of their contract, however, you can call us on 0333 800 5500 to increase your limit anywhere between £0 and £50. This can be used on any out-of-bundle usage or chargeable services until the 30-day period ends and your allowance is refreshed.

If you wish to change your current deal to another, please give us a call on 0333 800 5500 or email home@ecotalk.co.uk and we’ll be happy to update your deal for you.

No, we’d never tie you down and there are no exit fees on our contracts.

These vary according to signal strength and the type of network you are using. However, Ecotalk is carried by the UK’s fastest network according to independent reviews to deliver nearly 70Mbits/sec on average.

Yes, along with 4G and 2G. To find out the 5G signal strength where you are, see our network coverage checker.

Old school. Like it. We’d recommend our 1GB deal, which gets you unlimited calls and texts for the lowest cost.

Although dumb phones don't have all the features of smartphones, they do have a significantly lower carbon footprint.

When roaming in Europe it costs £2 a day to use call, text and data services.

It varies depending on where you go. See our Price Guide for details on international zones and pricing.

As with calls, roaming data charges vary by territory. See our Price Guide for details on international zones and pricing.

The easiest way is to log into your Ecotalk account and change them online. Alternatively, give us a call on 0333 800 5500, 8:30am to 5pm Monday to Friday. If your bank details change, please don’t email them to us – give us a ring instead.

We’re sorry for your loss and will do all we can to help. The quickest way is to email home@ecotalk.co.uk with the account holder’s name and an image of their death certificate. Alternatively, give us a call and we’ll talk you through the process – 0333 800 5500, 8:30am to 5pm Monday to Friday.

If you have any impairments you want us to know about, you can log them in your online account, or get in touch on 0333 800 5500 or via home@ecotalk.co.uk. We’ll use this information to provide the best possible support when you contact us.

Yes. Please get in touch and let us know who they are. You will need to share your password with them, and you will need to be present when your nominee contacts us.

If this happens, please call us ASAP on 0333 800 5500 and we’ll make sure no charges are incurred while it’s missing.

Yes, absolutely. Any animal reintroduction or release is licenced and sanctioned by Natural England, the UK government's advisor for the natural environment. Any application is rigorously reviewed by Natural England to ensure suitability, and it is usually subject to community consultation, just like planning permission but for wildlife.

Both Downicary and Lynch Knoll are private land with no Public Right of Way or Countryside Right of Way; however, Bowyers Wood in East Sussex is traversed by public footpaths and open access land. Please follow the designated paths and remember to leave no trace.

Chris Packham is an expert in the field of nature recovery and protection and is revered by many for his contribution to and advocacy for the environment. He is a patron of, ambassador for and president of numerous charities and conservation trusts and has an array of honours and awards for his outstanding contribution to nature and wildlife conservation. We think that’s a pretty good reason.

We’re very conscious of this. A smartphone is one of the most resource intensive products there is, the industry contributes about 1% of manmade emissions and mining for the materials in your phone causes a lot of damage to nature and the environment. This is why we encourage everyone to use their phone for as long as possible and to choose a refurbished model when upgrading. The longer you keep your phone the better.

Our business uses green energy generated by wind and sun by our sister company, Ecotricity.

Ecotalk is part of the Green Britain Group, headed by Dale Vince, the founder of Ecotricity (the world’s first green energy company) and chairman of Forest Green Rovers (the world’s greenest football club, according to FIFA). Also see the About Us page of our site.

All of it.