Setting up internet

When you put your Ecotalk SIM into your handset, the internet should already be set up on your phone.  

If you have any problems, email  support@ecotalk.co.uk  or give us a call on 0333 800 5500.

Using Wi-Fi

If you're connected to the internet using Wi-Fi, we won't charge you for using data because you're not connected to the internet over our network. If you're using data on your home Wi-Fi network, you should contact your internet provider for costs and data allowances. Don’t forget that you'll still be charged for voice calls and messages even when connected to Wi-Fi.

If you’re worried about going over your data allowance, you might want to use Wi-Fi for things like downloading large apps or updates.

Connecting to Wi-Fi

To connect to Wi-Fi, you'll need to make sure that you've turned on Wi-Fi in your phone’s settings and that you have access to a Wi-Fi network. 

Most networks are protected so you'll need a Wi-Fi access key. If you're connecting to your home Wi-Fi, use the same access key or password as you use to connect your computer to Wi-Fi. It's probably on the back of the router or in the box that your Wi-Fi router came in. If you're not sure what the key is, you'll need to check with your internet provider.

Once you are connected, your phone will remember the access key when you're next in range and will connect you automatically. If you're unsure whether you're connected to Wi-Fi, just check for the Wi-Fi symbol on your phone's home screen.

Some public Wi-Fi services like BT Openzone or The Cloud can make it look like you’re connected to the internet, but direct you to a payment or log in page when you try to open a page in your browser. In these cases, if you don’t want to use those services, we recommend you disable your Wi-Fi connection and access the internet through our network, if possible.

How to connect to Wi-Fi on your device

Connecting an iPhone:

  • Open ‘Settings’
  • Tap Wi-Fi
  • Make sure that Wi-Fi is on and then tap the network you’d like to connect to under ‘Choose a Network’
  • Once a tick appears by your chosen network, you’re connected
  • If you’re using public Wi-Fi, you might need to open a browser and sign in to the network before you can use the internet as normal

Connecting an Android device:

  • Open ‘Settings’ and turn on Wi-Fi
  • Tap Wi-Fi to view the available networks and select the one you’d like to connect to from the list
  • Once the device has confirmed that it is connected, you should be able to use the internet
  • If you’re using public Wi-Fi, you might need to open a browser and sign in to the network before you can use the internet as normal

Connecting a BlackBerry:

  • Open ‘Manage Connections’ from the main menu
  • Select ‘Set up a Wi-Fi Network’
  • Scan for networks
  • Once the scan is finished, select the network you want to connect to from the list of available networks.
  • If you’re using public Wi-Fi, you might need to open a browser and sign in to the network before you can use the internet as normal

Connecting a Windows phone:

  • Select the arrow in the top right corner of the home screen to display the options
  • Select ‘Settings’
  • Select ‘Wi-Fi’
  • Turn on Wi-Fi
  • Wait for the device to list the available networks and connect to the network you’d like to use
  • If you’re using public Wi-Fi, you might need to open a browser and sign in to the network before you can use the internet as normal

Internet charges

The cost of accessing the internet on your phone will come out of your data allowance. Every time you use internet on your phone to download an app, check your emails or watch a video on YouTube, you use data. 

You don't need to worry about being charged for using the internet unless you go over your allowance or you use data abroad. 

You can find out about data charges  here .

Checking your internet allowance

You can check how much data you've got left by logging into your Ecotalk account. You can also see the minutes and texts you have remaining.

Personal Hotspot on your phone

A Personal Hotspot is when you use your phone as a Wi-Fi connection - It's known as 'tethering'.

If you connect a device to your phone using Personal Hotspot, it will use up your data allowance – more quickly than usual as there are two devices using the data.

If you exceed your data allowance whilst tethering, you'll be charged for additional usage, so keep an eye on your allowance.