Everything about ordering, billing and managing Ecotalk business SIMs.
Yes! You can keep your number.
You’ll need to ask your current provider for a PAC or you can text the word 'PAC' to 65075 – this will be valid for 30 days.
You can submit your PAC via your account. Alternatively, you can call us when your SIM is active, and we can submit this for you. Give us a call Monday – Friday 8:30am – 5pm on 0333 800 5500 with your PAC and the number you’d like to keep and we’ll be happy to help.
If you submitted PACs via your business account, once your SIM is active, we’ll do the rest. This will take one business day to complete by 6pm.
Remember: we don’t transfer numbers at the weekend or on bank holidays. It’s usually a really quick process:
· Activate your SIM before 5.30pm Monday to Friday, your number will be transferred the next working day.
· If you activate after 5.30pm Monday to Friday or any time at the weekend, your number will be transferred within two working days.
You can increase your allowances whenever you like by upgrading a SIM to a tariff which includes more data. Your new allowances start on your next refresh date, which is when they renew. Moving to a tariff with smaller allowances isn’t possible during your contract.
We offer both 12-month and 24-month contracts.
No, there’s no minimum order. Start with just one SIM or as many as your business needs, up to 250 per account, and add more whenever you’re ready.
A regular contract is made for individuals. A business contract is built around how businesses work, with one VAT invoice, one place to manage every SIM and terms to suit your team.
No. Business mobile contracts do not have a cooling-off period.
Yes. Credit checks are carried out for customers ordering more than 5 SIMs.
No. You can pay with a personal bank account or card, as long as the details are valid and you’re authorised to use them. Monthly payments are collected by direct debit 14 days after your invoice is issued.
If you cancel your business mobile contract before the end of the agreed term, you will be charged an early termination fee equivalent to the remaining monthly payments for the contract term.
Yes. You can order additional SIMs at any time through your customer portal.
