Treating You Fairly

Outstanding customer service is at the heart of what we do. We treat you the way we like to be treated ourselves. And we work hard to make sure our service is always the best we can make it. It’s something we’ve always done, and always will do.

The industry regulator (Ofcom) sets regulations to ensure that customers are treated fairly. But for us, treating customers fairly is part of our DNA – and we think the same should apply to all companies.

We’re really easy to speak to. There are no automated phone lines – you’ll get straight through to a real person who will do everything they can to resolve your query.

If you’re not an Ecotalk customer, but are interested in becoming one, we’ll give you all the information you need to make an informed decision. We’ll always be open, honest and straightforward with you.

Like we said, we treat our customers the way we’d expect to be treated – as an individual, and with respect. 

Our ethics run through everything we do. That means clear contracts, a simple complaints procedure, no hard-selling, no exit fees or penalties, and excellent customer service at every stage.