Privacy Policy

To help us give you the best service we can, we collect information from you when you visit our website or get in touch with us.

We use that information to:

  • Provide you with any goods or services requested 
  • Administer your account, including telling you of changes
  • Do risk assessments, credit-referencing and fraud prevention 
  • Better manage our call centre 
  • Identify whether you may have experienced problems requesting one of our products or services
  • Generally provide the best service to you that we can!

We also use it to:

  • Tell you about special offers from our partners
  • Do marketing and market research
  • Tell you about cool new stuff on our website

If you'd rather not receive this information, call us on 0333 800 5500 or email  home@ecotalk.co.uk.

We may also contact credit reference agencies. If we intend to use information for any other purposes, we'll tell you when we collect it and you'll have at least 28 days to object. This privacy policy only covers www.ecotalk.co.uk. Links within these sites to other websites are not covered by this policy.

Data security protection

Ecotalk complies with the Data Protection Act 1998. We collect, store and use personal data carefully and ensure that it's kept secure. We do not, and will not, pass the information that you give us to any other organisations except our agents and relevant industry service providers.

How and what we collect

We collect the information via our web forms, email and over the phone. We also collect information about how people use our website, so we can continually improve our online customer experience.

We may monitor and record communications with you (including phone conversations and emails) for quality assurance and to make sure that we are meeting our legal and regulatory requirements.

How to find out what data we have about you

You can email us at  home@ecotalk.co.uk  or write to:

The Data Protection Officer, Lion House, Rowcroft, Stroud, Gloucestershire, GL5 3BY.

You can also request details of the credit agencies that we use.

The information that you request will be provided within a maximum of 40 working days. We try to ensure that the information we hold is accurate, up-to-date and relevant. We'll be happy to correct any inaccuracies, but there may be a fee of up to £10 for this service.

Website security

We use secure pages (such as SSL) to encrypt sensitive customer information that you entered into our web forms before it's sent to us. We store and manage this information securely to prevent unauthorised access.

Identifying you as a customer

To ensure we keep your personal details secure, and to restrict unauthorised access to your account, we will always ask you questions to confirm your identity. 

What are cookies?

Cookies are files that are recorded in temporary Internet folders on your PC. They’re a useful tool because they enable us to better understand how people use our website. This means we can continually improve your online experience at  www.ecotalk.co.uk.

We understand some people have concerns about cookies. Cookies record no personal data, can't read your hard disk, can't be used to create viruses, or destroy programs on your computer, and can't be used to instantly fill up your hard drive. You can  read more about cookie uses and risks on Wikipedia.

How we use cookies

We use cookies on our website to measure the way our site is accessed and to automate the offers available to you. We only use industry standard Google cookies to track your activity. You're always in control of these cookies and you can disable them at anytime.

utm - these cookies come from Google Analytics tools that record pages visited on our site. We use 7 of these (utma, utmb, utmc, utmx, utmxx, utmz, utmx_k), they show when, where and how you access our site.

PhpSESSID - this cookie is generated by the software we use to publish the website, it retains data in forms – so we can present it to you.

What about email?

We use email communications instead of paper wherever possible. Occasionally we sent marketing communications - you're always free to unsubscribe from these emails. 

Beware of phishing 

'Phishing' refers to the illegal collection of personal information over the internet by criminal organisations or individuals pretending to be official companies. 

Frequently, this is by email. We'll never ask you to email us any personal information, such as payment/financial details or your address. If you're ever concerned or unsure, please contact us first.

Privacy policy updates

We'll occasionally update our policies on this page and we'll always make sure these changes are dated.

External links

From time to time we include hyperlinks to sites created by individuals and companies outside Ecotalk. We do this when there's a particular relevance to the topic you're reading about. We endeavour to check the content of these sites is suitable, but we cannot take any responsibility for the practices of the companies who publish them, nor the integrity of the content contained within them.

Last updated: 17/06/2016

Ecotalk Limited : Lion House, Rowcroft, Stroud. GL5 3BY

Registered in England and Wales: Company No. 07442414