FAQs

All our plans are on 30-day rolling contracts and there’s no charge if you switch.

We accept direct debit, Apple Pay, Google Pay and credit card payments.

No. However, your contract may have exit terms. You can find out by texting INFO to 85075 to receive a text with the details, or we’ll let you know of any charges.

Yes – simply choose this option when you order your SIM. When you activate your Ecotalk SIM you’ll need a PAC code, which you can get by texting PAC to 65075. It will be valid for 30 days.

Oh, absolutely. Just select this option when ordering your SIM, and give us an STAC code, which can be obtained by texting 75075. It will be valid for 30 days.

That's not our style. All our plans come with a no annual price rise guarantee. If you keep paying your monthly bill you'll continue to receive the same deal and money from your bill will go towards protecting nature in Britain.

No, Ecotalk is a SIM-only provider and we’re not in the business of selling hardware upgrades. To minimise impact on the environment, we encourage all our customers to use their smartphones for as long as possible, to use refurbished/pre-owned phones and to pass their phone on or recycle it once they’re done with it.

You’ll still be able to use your mobile, but will be charged at our standard rates – 35p for standard UK landline and mobile calls; 18p per text and 10p per MB. To find out more see our Price Guide.

All Ecotalk accounts will have a £0 credit limit at the start of their contract, however, you can call us on 0333 800 5500 to increase your limit anywhere between £0 and £50. This can be used on any out-of-bundle usage or chargeable services until the 30-day period ends and your allowance is refreshed.

If you wish to change your current deal to another, please give us a call on 0333 800 5500 or email home@ecotalk.co.uk and we’ll be happy to update your deal for you.

No, we’d never tie you down and there are no exit fees on our contracts.

These vary according to signal strength and the type of network you are using. However, Ecotalk is carried by the UK’s fastest network according to independent reviews to deliver nearly 70Mbits/sec on average.

Yes, along with 4G and 2G. To find out the 5G signal strength where you are, see our network coverage checker.

Old school. Like it. We’d recommend our 1GB deal, which gets you unlimited calls and texts for the lowest cost.

Although dumb phones don't have all the features of smartphones, they do have a significantly lower carbon footprint.

When roaming in Europe it costs £2 a day to use call, text and data services.

It varies depending on where you go. See our Price Guide for details on international zones and pricing.

As with calls, roaming data charges vary by territory. See our Price Guide for details on international zones and pricing.

The easiest way is to log into your Ecotalk account and change them online. Alternatively, give us a call on 0333 800 5500, 8:30am to 5pm Monday to Friday. If your bank details change, please don’t email them to us – give us a ring instead.

We’re sorry for your loss and will do all we can to help. The quickest way is to email home@ecotalk.co.uk with the account holder’s name and an image of their death certificate. Alternatively, give us a call and we’ll talk you through the process – 0333 800 5500, 8:30am to 5pm Monday to Friday.

If you have any impairments you want us to know about, you can log them in your online account, or get in touch on 0333 800 5500 or via home@ecotalk.co.uk. We’ll use this information to provide the best possible support when you contact us.

Yes. Please get in touch and let us know who they are. You will need to share your password with them, and you will need to be present when your nominee contacts us.

If this happens, please call us ASAP on 0333 800 5500 and we’ll make sure no charges are incurred while it’s missing.

People don’t associate rainforests with Britain, but prior to agriculture and industry about 20% of the country was covered by temperate rainforest. Today this only survives in small pockets, mainly along the west coast. It’s lush, green and beautiful, and was home to thousands of species including red squirrels, pine martens and beavers. This type of woodland is part of Britain’s traditional folklore and culture, as well as its natural history, and we want to restore this.

We’re very conscious of this. A smartphone is one of the most resource intensive products there is, the industry contributes about 1% of manmade emissions and mining for the materials in your phone causes a lot of damage to nature and the environment. This is why we encourage everyone to use their phone for as long as possible and to choose a refurbished model when upgrading. The longer you keep your phone the better.

Our business uses green energy generated by wind and sun by our sister company, Ecotricity.

Yes. As part of the Green Britain Group, we are in the same offices as Ecotricity in Stroud, Gloucestershire. We use Ecotricity’s sustainable energy, generated by the sun and wind, and audit all our activities including our use of electricity, gas, water and vehicles for travel, with the aim of continually improving the sustainability of our business. We’ve been carbon neutral since 2022.

Ecotalk is part of the Green Britain Group, headed by Dale Vince, the founder of Ecotricity (the world’s first green energy company) and chairman of Forest Green Rovers (the world’s greenest football club, according to FIFA). Also see the About Us page of our site.